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HSE Formal Complaint — Sabrina Cusack Mailbox

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Document Metadata

Title	HSE Formal Complaint — Sabrina Cusack Mailbox
Description	Raw MBOX export of the “Sabrina Cusack” submailbox within the complete HSE Formal Complaint mailbox export. It preserves two linked message records dated 22 and 23 September 2022: an institutional acknowledgement and response concerning the remit of Mid West Community Healthcare, followed by Nick Moloney’s request for the appropriate contact or department. Two PNG attachment records associated with the institutional email are preserved.
Institution / Source	HSE Mid West Community Healthcare — Apple Mail export from Nick Moloney’s Gmail mailbox
Category	Email mailbox archive
Keywords	HSE Formal Complaint · Sabrina Cusack · Dave Wrenne · Mid West Community Healthcare · complaint acknowledgement · institutional remit · Medical Council · procedural referral · email correspondence · mailbox archive
Publication Date	2026-09-02
Document Date	2022-09-22
Document Format	MBOX Mailbox Archive
Media Type	Mailbox
SHA-256	1f590399ec24ad764007aef17ccb3749b1af082e7d51879b7ef5ef4a1c9415f5
Document Identifier	DOC-2026-000443
Optional Reference Identifier	Not provided

Mailbox Overview

Parsed mailbox and message metadata reflects fields contained in the preserved MBOX archive. It does not independently establish mailbox completeness, sender identity, delivery, receipt, authorship, authenticity, factual accuracy, legal status, evidential sufficiency, or external validation. Contained messages remain projections of the preserved archive unless separately admitted through Document Intake.

Detected format	MBOX Mailbox Archive
Detected MBOX variant	mboxo
Message count	2
Parsed message count	2
Warning message count	0
Unparsed message count	0
Attachment total	2
Earliest message date recorded in archive	2022-09-22T11:35:29+00:00
Latest message date recorded in archive	2022-09-23T09:00:00+01:00
Message IDs present	2
Message IDs missing	0
Exact duplicate count	0
Original-file download availability	Original .mbox download available

Mailbox Message Index

Showing messages 1-2 of 2. Page 1 of 1. Public rendering is bounded to 25 message projections per page.

Index	Date	From	Subject	To	Attachment count	Parse status	Warning indicator
1	2022-09-23T09:00:00+01:00	Nick Moloney <nickdebrief@gmail.com>	Re: Complaint	Sabrina Cusack <Sabrina.Cusack@hse.ie>	0	parsed	No
2	2022-09-22T11:35:29+00:00	Sabrina Cusack <Sabrina.Cusack@hse.ie>	Complaint	"nickdebrief@gmail.com" <nickdebrief@gmail.com>	2	parsed	No

Parser warnings: No mailbox-level parser warnings were recorded.

Cases

Case relationships are represented in the Relationship Graph when case references are present in the mailbox projection.

Timeline

Chronological access remains available through the Mailbox Message Index and message dates recorded in the preserved archive.

CDE Platform Stage 38C — Live Relationship Inspector Binding

The graph is generated deterministically from published mailbox projections. CDE Platform Stage 38C binds graph-node selection to live Relationship Inspector content through one selection pathway; it does not change relationship extraction or the graph API.

Relationship Graph Theme Standard High Contrast

Relationship Graph loading.

Person Institution Email Case Reference Attachment Intake Record

Message Detail

Mailbox message index	2
Message size	50494
Contained-message digest	59e00fdfaee7c30c75fb20772891a9fb05d206ff7ad81171feda16850cb1c86f
Source byte range	9277–59771
Preview mode	in_memory
Preview truncated	No
Subject	Complaint
From	Sabrina Cusack <Sabrina.Cusack@hse.ie>
Sender	—
Reply-To	—
To	"nickdebrief@gmail.com" <nickdebrief@gmail.com>
CC	—
Individual message date recorded in source	2022-09-22T11:35:29+00:00
Message-ID	<5a1d8143a030438f9710a70379d5c289@hse.ie>
In-Reply-To	—
References	—
MIME type	multipart/related
Attachment count	2
Parser warnings	No parser warnings were recorded.

Message Body

Dear Mr Moloney, I wish to acknowledge receipt of your complaint, sent by email to the Chief Officer on 20.09.2022. One aspect of your complaint relates to clinical practise by General Practitioners. This is outside the remit of Mid West Community Healthcare and falls within the remit of the Medical Council. Information on making a formal complaint to the Medical Council is available here: https://www.medicalcouncil.ie/public-information/making-a-complaint-/<https://scanner.topsec.com/?d=1527&r=show&u=https%3A%2F%2Fwww.medicalcouncil.ie%2Fpublic-information%2Fmaking-a-complaint-%2F&t=6095ad067158e891d55468d1331e8862561f5697> Having read your correspondence in full, I have found that no aspect of your complaint relates to any service provided by Mid West Community Healthcare. Therefore, I trust that you will understand, Mid West Community Healthcare are not in a position to take any further action. Kind Regards Sabrina Cusack on behalf of Dave Wrenne Sabrina Cusack Staff Officer | QSSI Roselawn House, University Business Complex, National Technology Park, Limerick. V94 6K65. Teach Phlasóg na Rós, Coimpléasc Gnó na hOllscoile, An Pháirc Náisiúnta Teicneolaíochta, Luimneach. 0871752312 | 061 492160 | Sabrina.cusack@hse.ie [cid:image004.png@01D8483A.87F3E240][HSE Mid West Logo] Need information and advice on COVID-19? Go to www.hse.ie/coronavirus<https://www.hse.ie/coronavirus> ________________________________ "Tá an fhaisnéis sa ríomhphost seo (ceangaltáin san áireamh) faoi rún. Baineann sé leis an té ar seoladh chuige amháin agus tá sé ar intinn go bhfaighfidh siadsan amháin é agus gurb iadsan amháin a dhéanfaidh breithniú air. Más rud é nach tusa an duine ar leis é, tá cosc iomlán ar aon fhaisnéis atá ann, a úsáid, a chraobhscaoileadh, a scaipeadh, a nochtadh, a fhoilsiú, ná a chóipeáil . Seains gurb iad tuairimí pearsanta an údar atá san ríomhphost agus nach tuairimí FSS iad. Má fuair tú an ríomhphost seo trí dhearmad, bheadh muid buíoch dá gcuirfeá in iúil don Deasc Seirbhísí ECT ar an nguthán ag +353 818 300300<tel:%2B353%20818%20300300> nó ar an ríomhphost chuig service.desk@hse.ie<mailto:service.desk@hse.ie> agus ansin glan an ríomhphost seo ded' chóras." "Information in this email (including attachments) is confidential. It is intended for receipt and consideration only by the intended recipient. If you are not an addressee or intended recipient, any use, dissemination, distribution, disclosure, publication or copying of information contained in this email is strictly prohibited. Opinions expressed in this email may be personal to the author and are not necessarily the opinions of the HSE. If this email has been received by you in error we would be grateful if you could immediately notify the ICT Service Desk by telephone at +353 818 300300<tel:%2B353%20818%20300300> or by email to service.desk@hse.ie<mailto:service.desk@hse.ie> and thereafter delete this e-mail from your system" ________________________________

Sanitised HTML preview

Dear Mr Moloney,

I wish to acknowledge receipt of your complaint, sent by email to the Chief Officer on 20.09.2022.

One aspect of your complaint relates to clinical practise by General Practitioners. This is outside the remit of Mid West Community Healthcare and falls within the remit of the Medical Council. Information on making a formal complaint to the Medical Council is available here: https://www.medicalcouncil.ie/public-information/making-a-complaint-/

Having read your correspondence in full, I have found that no aspect of your complaint relates to any service provided by Mid West Community Healthcare. Therefore, I trust that you will understand, Mid West Community Healthcare are not in a position to take any further action.

Kind Regards

Sabrina Cusack on behalf of Dave Wrenne

Sabrina Cusack

Staff Officer | QSSI

Roselawn House, University Business Complex, National Technology Park, Limerick. V94 6K65.

Teach Phlasóg na Rós, Coimpléasc Gnó na hOllscoile, An Pháirc Náisiúnta Teicneolaíochta, Luimneach.

0871752312 | 061 492160 | Sabrina.cusack@hse.ie

[remote image suppressed][remote image suppressed]

Need information and advice on COVID-19? Go to www.hse.ie/coronavirus

"Tá an fhaisnéis sa ríomhphost seo (ceangaltáin san áireamh) faoi rún. Baineann sé leis an té ar seoladh chuige amháin agus tá sé ar intinn go bhfaighfidh siadsan amháin é agus gurb iadsan amháin a dhéanfaidh breithniú air. Más rud é nach tusa an duine ar leis é, tá cosc iomlán ar aon fhaisnéis atá ann, a úsáid, a chraobhscaoileadh, a scaipeadh, a nochtadh, a fhoilsiú, ná a chóipeáil . Seains gurb iad tuairimí pearsanta an údar atá san ríomhphost agus nach tuairimí FSS iad.

Má fuair tú an ríomhphost seo trí dhearmad, bheadh muid buíoch dá gcuirfeá in iúil don Deasc Seirbhísí ECT ar an nguthán ag +353 818 300300 nó ar an ríomhphost chuig service.desk@hse.ie agus ansin glan an ríomhphost seo ded' chóras."

"Information in this email (including attachments) is confidential. It is intended for receipt and consideration only by the intended recipient. If you are not an addressee or intended recipient, any use, dissemination, distribution, disclosure, publication or copying of information contained in this email is strictly prohibited. Opinions expressed in this email may be personal to the author and are not necessarily the opinions of the HSE.

If this email has been received by you in error we would be grateful if you could immediately notify the ICT Service Desk by telephone at +353 818 300300 or by email to service.desk@hse.ie and thereafter delete this e-mail from your system"

Attachments

Attachments remain components of the preserved MBOX archive unless separately admitted through Document Intake.

Filename	Media type	Byte size	Disposition	Content ID	Attached message
image001.png	image/png	5197	inline	<image001.png@01D8CE7F.64FD4D00>	No
image002.png	image/png	17341	inline	<image002.png@01D8CE7F.64FD4D00>	No

Mailbox Governance Boundary

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Publication Provenance

Publication provenance records the administrative pathway by which this document became publicly available through CDE. It does not certify the document’s legal status, evidential truth, authorship, or external validation.

Intake date and time: 2026-09-02T14:19:22.288224Z
Intake mode: —
Streaming upload started: —
Streaming upload completed: —
Streaming validation completed: —
Streaming finalisation timestamp: —
Configured streaming limit: —
Document date: 2022-09-22
Server-detected document format: MBOX Mailbox Archive
Detected MBOX variant: mboxo
MBOX message count: 2
Outlook archive type: —
Outlook parser status: —
Outlook parser version: —
Outlook preservation complete: —
Outlook hash verification status: —
Outlook inspection complete: —
Outlook inspection timestamp: —
Outlook projection state: —
Outlook archive job identifier: —
Archive source: —
Gmail Takeout parser version: —
Gmail Takeout preservation complete: —
Gmail Takeout projection state: —
Archive source: —
IMAP acquisition timestamp: —
IMAP acquisition hash: —
IMAP preservation complete: —
IMAP projection state: —
Original filename: mbox.mbox
File size: 59771 bytes
SHA-256 digest: 1f590399ec24ad764007aef17ccb3749b1af082e7d51879b7ef5ef4a1c9415f5
SHA-512 digest: —
Document Identifier: DOC-2026-000443
Current lifecycle: Original lifecycle
Initial intake actor: nick
Review actor: nick
Approval actor: nick
Publication actor: nick
Review timestamp: —
Approval timestamp: —
Publication timestamp: 2026-09-02T14:21:51.816178Z
Current lifecycle state: Published
Optional Reference Identifier: —
Public presentation mode: Mailbox archive metadata, paginated message inspection, safe body previews, and original-file download
Original-file download availability: Original .mbox download available

The SHA-256 digest identifies the exact original bytes admitted through Document Intake. It supports byte-level comparison of the preserved file but does not independently establish authorship, factual accuracy, legal status, or external authenticity.

Publication Pathway

Original lifecycle

Timestamp	Previous status	New status	Actor	Note
2026-09-02T14:19:22.288224Z	Initial state	Pending Intake	nick	Document uploaded to pending intake.
2026-09-02T14:20:11.177505Z	Pending Intake	Under Review	nick	Review commenced for the HSE Formal Complaint — Sabrina Cusack Mailbox. The review will examine the preserved two-message exchange dated 22–23 September 2022, its source attribution, chronology, attachment inventory and mailbox context. It will also verify that the institutional statements concerning remit and referral remain attributed positions and are not enlarged into findings or determinations. Beginning review does not approve, publish or alter the preserved source material.
2026-09-02T14:20:58.160625Z	Under Review	Approved	nick	Review completed and approved for the HSE Formal Complaint — Sabrina Cusack Mailbox. The preserved source, two-message chronology, attribution and two PNG attachment records have been reviewed. The description appropriately distinguishes the institutional statements concerning remit and referral from any broader finding or determination. Approval confirms readiness for publication declaration. It does not alter the source material, verify every statement contained within it or make the documen
2026-09-02T14:21:51.816178Z	Approved	Published	nick	The HSE Formal Complaint — Sabrina Cusack Mailbox is declared Published. The publication declaration records completion of the governed lifecycle for this preserved mailbox source. Its two-message chronology, attribution, attachment inventory and contextual qualifications remain unchanged. Published status does not make the mailbox publicly visible, verify every statement it contains or convert attributed institutional positions into findings or determinations. Visibility remains Private.

Actor identifies the administrative identity recorded for the lifecycle action. It does not by itself establish authorship, factual verification, or legal responsibility for the document contents.